FREQUENTLY ASKED QUESTIONS

VISIT & ADMISSION

Does everyone have to pay to get in?

Yes, everyone aged 3 and older needs a ticket to enter, including photographers, assistants, and spectators. Children aged 2 and younger, as well as pets, can enter for free but pets are not allowed on Saturdays.

We operate with limited capacity per hour to ensure the best experience. All guests, including those not taking photos, must purchase a ticket to help manage the space and keep it enjoyable.

Do I have to book my reservation in advance?

Walk-ins are welcome for General and Group Admission, but we recommend booking in advance to secure your preferred time slot. Online bookings typically cost less when using featured promo codes, while walk-ins pay full price.

1: General Admission: Can be booked the same day.


2: Group Admission: Can be booked the same day.


3: Prozone Rentals: Must be booked at least 1 day in advance.


4: Private Production Rentals: Must be booked at least 1 day in advance.


5: Semi-Private Parties: Require booking 2 days in advance.


  • Private Party Rentals: Need to be booked 1 week in advance.

Are pets allowed?

Yes, well-behaved pets are allowed, except on Saturdays. For smaller breeds, we recommend using a carrier. Make sure your pet has bathroom breaks before or during your visit.

Are there military discounts?

We do not offer a specific military discount because our standard advance booking discount is usually higher. Check the homepage for promo codes and savings.

PHOTOGRAPHY & EXPERIENCE

Are photographers allowed in?

Yes! Photographers are welcome. They and their assistants need tickets. If bringing lighting equipment, ensure it is cordless.

Our studio is open to photographers of all levels, from amateur to professional.

How do I take my own selfies?

During your visit, you can enjoy a self-guided experience using our phone holder tools and Bluetooth remotes. These make controlling your smartphone camera simple and convenient for capturing selfies, TikToks, and other content.


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